VANCOUVER, B.C. — Qtrade Investor is ranked first overall in the latest annual survey of online brokers by MoneySense.
In the review, which was compiled by financial columnist and author Jonathan Chevreau, in partnership with Glenn Lacoste from Surviscor, Qtrade Investor is described as having “no real holes in any of our categories” and as “a progressive firm committed to continual improvement.”
Qtrade was ranked first for user experience, by virtue of advances in letting clients customize their usage experience. Qtrade was also first for customer service, where the reviewers note: “The average general contact timeframe for online brokerage is a whopping 50 hours, or more than two days, which makes Qtrade’s top-ranking two hours all the more impressive.”
This is the second year in a row that Qtrade has won the MoneySense survey, and it follows Qtrade’s recent top rankings by The Globe and Mail and Surviscor.
“In a fiercely competitive market, we’re proud to be widely regarded as the top choice for self-directed investors,” said Bill Packham, President and CEO of Aviso Wealth, the parent company of Qtrade Investor. “Our entire team is dedicated to continuous improvement to ensure we provide self-managed investors with exceptional value, a best-in-class trading environment and outstanding client service.”
“We’ve recently made a number of significant enhancements to our platform and service, many of which were inspired by client feedback and supported by usage analytics,” said Catherine Wood, Senior Vice President, Head of Online & Digital Wealth, and Chief Marketing & Innovation Officer with Aviso Wealth. “The positive reaction we’re seeing from clients and industry experts alike is gratifying and encouraging.”
Recent enhancements to Qtrade’s service include paperless online account opening and funding capabilities, portfolio income tracking features, a new Registered Accounts Centre, quantitative analysis tools, and improved mobile apps, in addition to more ways for clients to minimize the costs of investing.