VANCOUVER, B.C. — For the third straight year, Qtrade Investor has been named best overall online brokerage in Canada by Surviscor in their 2018 Canadian Online Discount Brokerage Review. The review, now in its 13th year, is a comprehensive assessment of the online service, features and functionality of Canada’s online discount brokerage providers.
“We congratulate Qtrade Investor for its commitment to the industry and overall customer experience and its third straight win, the longest streak in our 13 years,” said Glenn LaCoste, President of Surviscor.
Qtrade Investor earned 85% in the 2018 review, beating the nearest competitor by six percentage points and landing 18 points higher than the average score.
“At Qtrade Investor, we’re passionate about our vision to empower self-managed investors to reach their financial goals,” said Catherine Wood, Senior VP and Head of Digital Wealth with Aviso Wealth. “This year, we made a wide range of enhancements to our online and mobile platforms, with engagement as a key theme. Our enhancements reflect our commitment to keeping Qtrade Investor at the forefront in areas that matter most to self-directed investors such as ease of use, client service and pricing.”
Among enhancements introduced by Qtrade Investor were educational features and goal setting tools that help investors make informed decisions. Other recent improvements included:
- Addition of premium research from Desjardins
- S. dollar eTransfer
- Goal setting for registered accounts
- Income View displays recent and future income events
- Online in-kind stock transfer to RSPs and TFSAs
- User-friendly “Guide me” mini tutorials to show clients how to navigate the site and carry out key functions
Earlier this year, Qtrade also earned first place in Surviscor’s Service Level Assessment program, which measures how efficiently firms respond to service enquiries, for the third year in a row.
According to Surviscor, which specializes in impartial analysis and ranking of digital financial offerings, including banks and credit unions, its proprietary methodology for its online brokerage review measures thousands of usage-related criteria questions, along with cost of services analysis. The complete brokerage rankings can be found at www.surviscor.com.
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About Qtrade Investor
Known for its easy-to-use online and mobile investing platforms and outstanding client service, Qtrade Investor has consistently been ranked among Canada’s top online brokerages for the past 12 years. Qtrade gives clients access to a wide range of investments and account types, all at competitive prices, along with extensive research and trading tools—making it a trusted choice for beginners and seasoned investors alike. Part of the Aviso Wealth group of companies, Qtrade Investor is a division of Credential Qtrade Securities Inc., Member of the Canadian Investor Protection Fund.
About Aviso Wealth
Aviso Wealth is a national, integrated financial services company, with over $57 billion in assets. Aviso is owned by credit union Centrals, The Co-operators/CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at hundreds of credit unions across Canada. Our award-winning online brokerage, Qtrade Investor, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. Aviso has major operations in Vancouver and Toronto, along with regional offices across Canada.