Accessibility Policy2018-03-29T14:53:15+00:00

Accessibility Policy

Our Commitment

Aviso Wealth Inc. (“Aviso”) is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other clients.

Providing Goods and Services to Persons with Disabilities

Aviso is committed to excellence in serving our diverse user community, including persons with disabilities. We will carry out our functions and responsibilities in the following areas:

Our Policy

Effective January 1, 2012, Aviso (along with other businesses in Ontario) is required to comply with the customer service standard under the AODA.  For more information on the standard, visit www.ontario.ca/AccessON

Your Feedback Matters

Feedback regarding the way Aviso provides goods and services to people with disabilities can be made by using the process outlined below. All feedback is taken seriously and each communication is directed to the responsible department for review and necessary action.

Feedback Process

If you have a problem, issue or feedback of any sort, we encourage you to contact us following the process outlined below.

Step 1

To help us resolve your situation quickly, please gather all the relevant information, such as:

  • Your preferred method of reply: mail, email or phone (if phone, when is the best time to call)

  • Date(s) of occurrence

  • Supporting statements or documents, if any

  • The names of any specific employees involved

  • Brief overview of the situation that occurred

  • Names of any individuals involved

Step 2

Contact our AODA Officer or client service team:

Toll free: 1.855.714.3800

Aviso Wealth Inc.
151 Yonge Street, Suite 1200
Toronto, ON M5C 2W7
Attention: AODA Officer

Fax: 604.714.3933

AODA_Officer@credential.com

clientcare@credential.com