Aviso Wealth Inc. (“Aviso”) is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other clients.
Providing Goods and Services to Persons with Disabilities
Aviso is committed to excellence in serving our diverse user community, including persons with disabilities. We will carry out our functions and responsibilities in the following areas:
Effective January 1, 2012, Aviso (along with other businesses in Ontario) is required to comply with the customer service standard under the AODA. For more information on the standard, visit www.ontario.ca/AccessON
Your Feedback Matters
Feedback regarding the way Aviso provides goods and services to people with disabilities can be made by using the process outlined below. All feedback is taken seriously and each communication is directed to the responsible department for review and necessary action.
If you have a problem, issue or feedback of any sort, we encourage you to contact us following the process outlined below.
To help us resolve your situation quickly, please gather all the relevant information, such as:
Your preferred method of reply: mail, email or phone (if phone, when is the best time to call)
Date(s) of occurrence
Supporting statements or documents, if any
The names of any specific employees involved
Brief overview of the situation that occurred
Names of any individuals involved