Client Support
Already a partner or client? Need support?
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Aviso Wealth and Aviso Correspondent Partners
Service Centre for Aviso Wealth clients
Mon – Fri. 9 am to 8 pm Eastern Time
service@aviso.ca
604.714.3800
Fax 604.714.3801
Toll Free 1.855.714.3800
Aviso Correspondent Partners support
Mon – Fri. 9 am to 8 pm Eastern Time
ACPsupport@aviso.ca
Service Centre for advisors, associates and partner firms
Mon – Fri 9 am to 8 pm Eastern time
service@aviso.ca
604.714.3900
Fax 604.714.3901
Toll Free 1.855.714.3900
Qtrade
Qtrade Client Support
Mon – Fri. 8:30 am to 8 pm Eastern Time
directinvesting@qtrade.ca
604.605.4199
Fax 604.484.2627
Toll Free 1.877.787.2330
Qtrade Guided Portfolios
Mon – Fri. 8:30 am to 8 pm Eastern Time
Guidedportfolios@qtrade.ca
Toll Free 1.844.622.4500
NEI Investments
Need help? Please visit the NEI support page for all the contact options and ways to get help for financial professionals and individual investors
NEI Support and Contact Information
Client concerns
While we strive to deliver an exceptional client experience, we understand that issues and disagreements may still arise. At Aviso, we take client concerns seriously and have procedures in place to ensure we address them properly.
The following documents summarize our complaint handling procedures:
Aviso has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or products, contact us at:
Aviso Wealth Inc.
Attn: Designated Complaints Officer
700 – 1111 West Georgia Street Vancouver, BC V6E 4T6
Toll Free 1.855.714.3900
clientconcerns@aviso.ca
Accessible documents
Upon request, Aviso will provide an accessible format of PDFs in a timely manner.
Please contact our Accessibility Officer with your request.
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