Privacy at Aviso
We are committed to protecting the privacy of all personal information and data entrusted to us.
Personal information or data means information about an identifiable individual. This includes any factual or subjective information, recorded or not, about an identifiable individual, including information such as your age, name, account number, health or financial information.
Addressing questions and concerns
If you have comments, questions, or concerns, you can contact our Chief Privacy Officer. Our Chief Privacy Officer will investigate your question or concern and endeavour to provide a response within thirty (30) days.
700 – 1111 West Georgia Street,
Vancouver, BC V6E 4T6
If after contacting our Chief Privacy Officer your concern remains unresolved, you may contact the federal Privacy Commissioner at www.priv.gc.ca, or the applicable provincial Privacy Commissioner in your province of residence.
Report a privacy breach
A privacy breach is an incident where there has been a loss of, unauthorized access to, or unauthorized disclosure of your personal information. If you have experienced a privacy breach, or suspect your personal information has been compromised, please contact us immediately.
If you are unable to find the appropriate contact to address your concern, call our Service Centre at 1-855-714-3800.