Frequently Asked Questions

Please see the Self-Registration guide for step-by-step instructions on how to self-register for Aviso Online.

Please see the Password Reset guide for step-by-step instructions on how to reset your password.

Please see the Aviso Online Reference Guide for a high-level overview of how to navigate Aviso Online, complete with screenshots.

The Aviso Wealth Statement Guide helps you to understand the information that’s reported in your statement so you can quickly and easily find out how much money you made and what kind of activity happened in your account.

Aviso is committed to proactively keeping you informed, so you can prepare for tax season. Use this centralized location to access tax mailing schedules, important dates, your tax guide, and some useful links and forms.

Our Service Centre can assist with inquiries related to

1. Password resets for online access
2. Online access troubleshooting
3. Changing statement preferences

Your advisor should be contacted for any financial advice or changes to your account or transactions (pre-authorized contributions, address updates etc.)

Instructions on how to change your delivery preferences can be found in the eServices Guide.

Yes, you can register to eServices to receive statements and tax documents online rather than paper statements in the mail. You can manage your subscriptions individually for each Client ID under eServices > Settings

Access to Aviso Online is provided at the Client ID level. If you have multiple accounts or multiple account registrations e.g., Individual, Joint, you may also have multiple Client ID’s.

If all your accounts are not visible, you can add additional accounts under Account Settings > New Account.

Your Client ID is a 6-digit alphanumeric number (e.g., 2J0123) that describes your account group. You can find your Client ID in the information section of the first page of your statement.

Only the primary account holder may manage eServices subscriptions.

Existing documents will be available within two business days of subscribing. You'll receive your first online statement in the month following your subscription date, provided there's been activity within the current month. Otherwise, you'll receive a new statement every quarter.

Up to seven years back from your subscription date.

The eServices feature will be active within two business days of subscription. When there is activity on your account, you'll receive your first trade confirmation approximately one hour after the markets close that same day.

Note: Trading confirms are not issued for discretionary accounts.

Up to two years back from your subscription date.

Market value is the current estimated value of your holdings (i.e., if you were to sell them today). Book cost is your cost of purchasing the holdings in your account. Unrealized Gain/Loss is the difference between what you paid for a holding and approximately what you could sell it for, given current market conditions.

An account statement is only generated when there is a buy or sell transaction that month in your account. If you had no transactions, you would receive a statement every quarter.

If you had transactions but did not receive a statement, please check eServices under the Accounts Tab. Your statements, trade confirmation and tax slips are filed there if you are subscribed for eServices. Your statements and tax slips are filed there if you are subscribed for eServices. You can view your Account Settings to see if your address is correct and your current subscription settings for eServices.

Please allow until the 15th of each month to receive the account statement.

If you have not received your statement by that time, please contact your advisor.

Aviso uses 128-bit encryption programs to protect the information online. This is the highest standard of encryption available today. Check out our Security page to see what else we do to protect your information.

You can update your email address via Aviso Online under your Account Settings > My Profile. See the attached guide for more information.

Your advisor should be contacted for any financial advice or changes to your account or transactions (pre-authorized contributions, address updates etc.)

You can see your advisor’s phone number and email address under the Help (?) link at the top right corner of the site. Contact information for their assistant (if applicable), and for our Service Centre is also displayed.