An account statement is only generated when there is a buy or sell transaction that month in your account. If you had no transactions, you would receive a statement every quarter.
If you had transactions but did not receive a statement, please check eServices under the Accounts Tab. Your statements, trade confirmation and tax slips are filed there if you are subscribed for eServices. Your statements and tax slips are filed there if you are subscribed for eServices. You can view your Account Settings to see if your address is correct and your current subscription settings for eServices.
Please allow until the 15th of each month to receive the account statement.
If you have not received your statement by that time, please contact your advisor.